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Privacy Policy

The UK Holiday Group – trading as Grand UK Holidays is committed to protecting your privacy.

Cookie Policy

Like many websites, Grand UK Holidays uses small files called cookies which are stored by the browser on your computer, tablet or mobile device. Users can opt out of the use of cookies at any time by switching these off through your browser.

Our website uses cookies to allow you to navigate the booking process, measure and improve our service and measure which of our marketing partners referred you.

We use two types of cookie: Session cookies – these only last until you close your browser. They are not stored on your hard drive. Persistent cookies – these are stored on your hard drive until you delete them or they reach their expiry date.

By using the Grand UK Holidays website you are agreeing to use cookies.

Personal Details

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information.

Use of Your Information

We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country.

We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons).

Direct Marketing

We may from time to time contact you by post, email or telephone with information about our holidays, including new products, travel club offers and forthcoming events.

If you do not wish to receive such information from us, please notify us in writing and we will endeavour to discontinue direct mail to you.

Your Rights

You are entitled to a copy of your information held by us. If you would like to see this please contact D. Bradley, Data Controller, Grand UK Holidays, The Old Bakery, Queens Road, Norwich. NR1 3PL

Links to Other Websites

Other websites may collect data and personal information. We (The UK Holiday Group) are not responsible for the actions, content or privacy policies of those websites to which our website links too.

Changes to the Privacy Policy

We reserve the right to amend this policy as required. Updates will be shown on our website. This policy was last updated: February 2008

Please also view our Booking Terms and Conditions.

Holidays for Groups

Book with Confidence

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.


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